Privacy policy
This privacy policy defines the manner in which Meyer India collects, uses, maintains and discloses information collected from users of the Meyer India website. We recognize the importance of your privacy and understand your concerns about the security of the personal information you provide to us. This privacy policy applies to the Site and all products and services offered by Meyer India anywhere in India. This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in Indian privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, open a ticket with the customer service or enter any information on our website. Or, while you provide us with feedback on our products or services.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Third-party disclosure:
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. We do not include or offer third-party products or services on our website. we take precautions to protect your information from inadvertent disclosure and intrusion by third parties, including using secured socket layer (SSL) encryption technology.
Changes to this privacy policy: If we decide to change the privacy policy, we will update this document so you will always be aware of what information we collect, how we use it and under what circumstances we disclose it. Please check our privacy policy from time to time to see if it has been updated. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will notify you by way of an email.
Access and Correction of personal information:
You will be able to gain access to personal information held about you by us. You can also directly update your information by directly logging into your account. Where we do not agree to provide you with details of personal information we will give you reasons why. We will take reasonable steps to amend or correct your personal information to keep it accurate and up to date. Please notify us of any changes to your personal information.
California residents may have additional personal information rights and choices. Please see SPECIAL NOTICE TO CALIFORNIA RESIDENTS for more information.
We feel strongly about protecting the privacy of children and teenagers. As such, we do not knowingly collect personally identifiable information from minors through our website.
Meyer may change this Privacy Policy from time to time. If so, any such changes will be posted on this page, so that Meyer may keep its users informed of its information collection practices. Accordingly, we recommend that you consult this page frequently so that you are aware of our latest Privacy Policy and/or any changes to this Privacy Policy. Those with disabilities may also access this Privacy Policy in PDF format by clicking here; or by clicking the accessibility icon in the upper right hand corner of the screen.
Your continued use of our Site shall constitute your acceptance of any such new or revised Privacy Policy and Terms of Service.
We welcome any and all questions and feedback. For privacy-related issues, please contact us at:
Meyer Housewares India Pvt Ltd
30, Link Road, Ground Floor,
Lajpat Nagar-3, New Delhi-24
PERSONALLY IDENTIFIABLE INFORMATION
What is personally identifiable information (PII)?
PII refers to information that lets us know the specifics of whom you are, and can be used to identify, relate to, describe, associate, contact, or locate you (or a household for California residents), either directly or indirectly. With this information, we can fill your service and product orders and better provide you with personalized services. PII that we may collect includes:
- Your name;
- Your billing and mailing addresses;
- Your email address;
- Your telephone or mobile phone number;
- Your purchase/return/exchange information;
- Your registry event information;
- Your date of birth or age;
- Your credit/debit card number;
- Your IP address;
- Other identification and contact information
We may also collect certain financial information; whenever we do so, we will attempt to provide a link to this Privacy Policy so that you can confirm how this information will be used.
If you choose not to provide your information, we may not be able to provide you with requested products, services, or information.
How and when is your PII collected?
We may collect your PII when you do any of the following on our Site:
- Place an order;
- Return an item or make an exchange;
- Request warranty service for any Meyer product;
- Inquire about our services;
- Request product information;
- Create an account;
- Participate in a marketing survey, promotion, or event either online or offline;
- Correspond with us by any means, either online or offline;
- Otherwise volunteer PII for any reason
How is your PII protected?
It is our intent to protect against the loss, misuse, or alteration of information that we have collected from you. We employ reasonable security measures to protect the security of the information you submit to us. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. When you make a purchase, request product information, or create an account on our Site, your transactional information is transmitted in a safe, encrypted format. We maintain the data you provide, along with a record of your purchases, in a secure database.
We also encourage our partners and service providers to adopt and follow stringent consumer privacy policies.
However, no e-commerce solution, website, mobile application, database or system is completely secure or “hacker proof”. If our system is hacked and your information is vulnerable, we will notify you within 72 hours. By using the Site or otherwise providing PII to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Sites. You are also responsible for taking reasonable steps to protect your PII against unauthorized disclosure or misuse, including by installing anti-virus software, closing browsers after use, keeping confidential your passwords, and making sure that you regularly update software and apps.
How and when is your PII used?
We use your PII in order to:
- Process and track your order;
- Provide the services you request;
- Contact you about the status of an order;
- Contact you about your warranty claim;
- Send you catalogs or promotional offers (by postal mail or email) that we believe will be of interest to you;
- Identify your product and service preferences;
- Customize our communications to you;
- Provide information concerning product recalls or products you have purchased;
- Improve our merchandise selection and customer service
- Instructions for unsubscribing from any newsletters, promotions, or non-transactional related emails are included in every email.
How can you manage how your PII is used?
We offer choices about the types of information you receive from us. If you prefer not to receive product information or other communications from us or if you prefer to receive them less frequently, please contact us.
Please be sure to provide us your exact name, address, and email or phone number used to engage with us so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.
How and when is your PII shared?
We share the collected information with Meyer India which includes all of its subsidiaries and affiliates. Meyer India may use this information to offer you products and services that may be of interest to you.
Our Contractors
We contract with other companies (such as shippers and website developers) to provide certain services to Meyer in order to:
- Process and fulfill orders
- Promote our products, events, and services
- Host contests and sweepstakes
- Design and develop accessible websites and web experiences
- Process refunds and warranty claims
- In some instances, these contractors may have access to your PII, but they are contractually obligated to maintain the confidentiality of the information and to use it only for purposes of our business.
To learn more about the terms of service and privacy policies of our third party partners with whom we share information, please visit their websites below, which include but are not limited to:
- MailChimp
- Oracle Service Cloud
- Commission Junction
- Shopify
- Wyng
- Avalara
- BazaarVoice
- Tul
- MEM Creative
- YouTube
- Payment Processing
Your PII may be collected when you submit payment for any orders on our Site. The below payment gateways are available on our Site and you may choose which to use in order to complete your purchase. Each payment gateway provider operates independently of Meyer Corporation U.S. and has their own privacy and security policies. We suggest you visit the websites below to learn more about how each payment provider may collect and use your information.
- ShopifyPay
- PayPal Express
- GooglePay
- ApplePay
- AmazonPay
- Venmo
- Credit and debit cards, including: Visa, MasterCard, American Express, Discover, Diners Club, JCB
How can you review and correct your PII?
In order to keep your PII accurate and complete, you can access or update some of it in the following ways:
If you have created an account with us, you can log in and update your account information, including your name, address, and email address.
You may contact us by visiting the support section of in.meyer.com and provide us with your contact information and the PII you would like to access or update. We will provide you with the PII requested if we verify your request and it is reasonably available, and will make the corrections that you request, if possible.
How long is your PII retained?
Unless we choose otherwise, or receive a reasonable request to remove PII from our systems, we retain all PII and non-PII for as long as it is needed for the purpose for which it was collected. If you are a resident of California, please read the SPECIAL NOTICE TO CALIFORNIA RESIDENTS section below.
Summary of the categories of PII collected about you
For your understanding, we have provided a table with categories of information we have collected from and about you in the preceding 12 months:
|
CATEGORY OF PII |
SOURCE(S) |
PURPOSE(S) |
DISCLOSURE TO THIRD PARTIES |
|
Identifiers, which may include name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers |
Directly from you Indirectly from you (e.g. from observing your actions on our Site |
To fulfill or meet the reason you provided the information, e.g., to respond to an inquiry, process your order, provide information regarding products you have purchased, or communicate with you To send you promotional offers that we believe will be of interest to you To improve our service to you |
Disclosure for business purposes to: internet service providers, payment processors, marketing, administrative services, shippers |
|
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), which may include name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information |
Directly from you |
To fulfill or meet the reason you provided the information, e.g., to respond to an inquiry, process your order, provide information regarding products you have purchased, or communicate with you To improve our service to you |
Disclosure for business purposes to: internet service providers, marketing, payment processors, administrative services, shippers |
|
Protected classification characteristics under California or federal law, which may include age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information) |
Directly from you |
To fulfill or meet the reason you provided the information |
Disclosure for business purposes to: marketing |
|
Commercial information, which may include records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies |
Directly from you |
To fulfill or meet the reason you provided the information, e.g., to respond to an inquiry, process your order, provide information regarding products you have purchased, or communicate with you To improve our service to you |
Disclosure for business purposes to: marketing, website developers |
|
Biometric information |
Directly from you |
To fulfill or meet the reason you provided the information |
N/A |
|
Internet or other similar network activity, which may include browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement |
Indirectly from you (e.g., from observing your actions on our Site) From third party service provider, such as a data analytics provider |
To fulfill or meet the reason you provided the information To provide targeted advertising To improve our service to you |
Sale to: N/A Disclosure for business purposes to: internet service providers, website developers |
|
Geolocation data, which may include physical location or movements |
Directly from you |
To fulfill or meet the reason you provided the information, e.g., to respond to an inquiry, process your order, or provide targeted advertising To improve our service to you |
Sale to: N/A Disclosure for business purposes to: internet service providers |
|
Audio, electronic, visual, thermal, olfactory or other similar inform ation |
Directly from you |
To fulfill or meet the reason you provided the information |
N/A |
|
Inferences drawn from other personal data, which may include a profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes |
Indirectly from you (e.g., from observing your actions on our Site) From third party service provider, such as a data analytics provider |
To fulfill or meet the reason you provided the information To provide targeted advertising To improve our service to you |
Sale to: N/A Disclosure for business purposes to: website developers |