FAQs
About Meyer
What does Meyer do?
At Meyer, we create unique, insightful products for the kitchen. But we don’t just design things with our butts glued to chairs in our office! We make it a point to cook, dine, and clean with ordinary, food-loving home cooks in their kitchens around the world, so that we can create products for them that are both fiercely practical and beautifully thoughtful.
By creating unusual and delightful product designs, we want to inspire everyone everywhere to explore the wonders of the kitchen. You can learn more about us on the Our Story page. 📖
What is Meyer Labs?
Where is Meyer cookware made?
How can I get connected with Meyer?
Stainless Steel Cookware
Are they dishwasher-safe?
Can I put them in the oven?
What stovetops are they compatible with?
What kind of utensils can I use on them?
What kind of steel is your cookware made of?
Nonstick Cookware
Are they dishwasher-safe and oven-safe?
Can I put them in the oven?
What stovetops are they compatible with?
What kind of utensils can I use on them?
What is hard-anodized aluminum?
What is ultra-durable nonstick aluminum?
I am not sure about using nonstick cookware. Is it safe?
How do I extend the life of my nonstick cookware?
Cooking
Do I need to season my cookware before I start using them?
How do I tell if the pan is hot enough to start cooking?
How can I make sure my stainless steel cookware does not stick?
To fry on stainless steel without sticking, you need to get it hot enough (but not too hot!) before adding your oil. Here's how it's done.
Heat the pan for a bit and dash ⅛ teaspoon of water onto the cooking surface. Check for the following:
- Water bubbles and steams — you’re getting close!
- Water sizzles while tiny beads dance across the surface of the pan — getting closer.
- One or two big beads form immediately upon dropping them onto the pan. Bingo!
If the pan is too hot, your water will break up into many medium beads that glide across the pan surface. If this happens, remove the pan from heat for a few seconds before trying again.
To fry on stainless steel without sticking, you need to get it hot enough (but not too hot!) before adding your oil. Here's how it's done.
Heat the pan for a bit and dash ⅛ teaspoon of water onto the cooking surface. Check for the following:
- Water bubbles and steams — you’re getting close!
- Water sizzles while tiny beads dance across the surface of the pan — getting closer.
- One or two big beads form immediately upon dropping them onto the pan. Bingo! 🎉
If the pan is too hot, your water will break up into many medium beads that glide across the pan surface. If this happens, remove pan from heat for a few seconds before trying again.
Once you’ve hit the sweet spot, dry the pan with a dish towel and add oil. After a few seconds, add your food. It should stick less.
Cleaning
Can I use steel wool to clean my cookware?
Should I clean my pan right after I finish cooking?
What are the brown spots on my stainless steel cookware? How can I remove them?
Why are there some white spots on my cookware? Can I still use them?
Warranty & Returns
How do I return an unwanted, incorrect or damaged order?
If you have received a damaged or incorrect order, we're so sorry to hear that. We want you to have an amazing experience with Meyer, so please email cs@in.meyer.com and we'll get you sorted out as soon as possible.
For more details: find out here.How can I return my item? Can I drop it off?
Do I have to pay to return my order?
How can I claim my warranty?
What does the lifetime warranty cover?
Also a kind reminder that our lifetime warranty covers craftsmanship and material defects. It doesn't cover general wear and tear or misuse, which includes things like overheating, scratching, dropping your pan, or throwing it in a volcano.
Do I need my receipt to make a claim on the guarantee?
Order & Shipping
How will I know if you have received my order?
How do I track my order?
Where does Meyer ship to? / Where can I have my order shipped to? / Can I ship my order internationally?
How much does shipping cost?
How long does shipping take?
Can I change my delivery address?
My pans were damaged during shipping, what should I do?
Can I cancel or change my order?
If your order has already been shipped, you will have to ship the product back to us at your own expense.
We are not able to offer free return shipping for voluntary returns at this time.